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E-RFPs: What needs fixing, the tool or the users?

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The planners and hospitality partners who gather at Financial & Insurance Conference Planners events could hardly be a more congenial group. Both sides are experienced and professional, they’re focused on the long term, they enjoy building relationships with each other, they’re helpful and supportive.
But e-RFPs confound even this crowd, with planners and hoteliers seeming to want different things at different times. So what needs fixing, the tool or the users?
 
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