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Meet the Mentor - Aileen Crawford

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Meet the faces behind ICCA's famous First Time Attendee programme! ICCA places huge importance on giving First Time Attendees (FTAs) at the ICCA Congress a very warm welcome. Each year, just before the ICCA Congress begins, new attendees are invited to join a specialised session that aims to prepare them for success. Jam-packed full of helpful advice that is delivered from member to member, the programme has been delivered to over 3,000 delegates since it initially began and is designed with care to help them network, do business, learn, and maximise the benefits of attending their first ICCA Congress.

At the centre of the entire programme are the people we couldn’t do it without: our mentors, an amazing group of ICCA members and #ICCAFriends who are Congress veterans and want to help support and steer our newbies as they join the ICCA Family.

Meet Aileen Crawford

Aileen has worked in the meetings industry for over 20 years. Initially in venue sales for Glasgow Museums, then in a variety of roles within the Conventions team at the Tourist Board, Glasgow City Marketing Bureau and is currently the Head of Conventions at Glasgow Convention Bureau.

Aileen is an English and History graduate from the University of Glasgow with a Post Graduate Diploma in Museum Studies from the University of Leicester.

The Glasgow Convention Bureau focus on attracting association conferences to Glasgow through in-depth research and strategic bidding. The team are also responsible for the Glasgow Conference Ambassador Programme, a free accommodation booking service and client support, to position Glasgow as one of the best cities in the world to host a meeting. In 2018 Glasgow Convention Bureau was voted ‘Best UK Convention Bureau’ for a record breaking 12 years by readers of Meetings & Incentive Travel and in 2016 were winners of the ABPCO Chairmen’s Award for their work on conference legacy and impact.

Glasgow Convention Bureau is targeted with delivering economic impact to Glasgow through conference sales by working closely with key stakeholders, major venues, such as the Scottish Event Campus and the city’s academic community.

Currently the lead for the Business Tourism Workstream within the city’s Tourism & Visitor Plan 2023, Depute Chair of ICCA UK & Ireland and ICCA Destination Sector Co-Chair, Aileen is involved in best practice and meeting industry collaboration in the UK and internationally.

Thank you to Aileen for becoming an FTA mentor at the 58th ICCA Congress in Houston, U.S.A.! Are you interested in helping our First Time Attendees to settle in? Find out more about the programme or email Ksenija.p@iccaworld.org to find out how you can become a mentor.

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