Resources - White Papers

ICCA has an industry-leading archive of White Papers including case studies, government reports, tech innovation updates that can help you chart the many trends and advances in our industry, and use the substantial knowledge contained to educate, inspire, and shape your business strategy. 

 

Personal Meetings ROI Handbook

ICCA has created a ROI (Return on Investment) handbook and a workbook, designed to help each delegate identify and maximise the benefits they gain from attending meetings, congresses and tradeshows. This document provides a detailed explanation of how each delegate can maximise their personal ROI…

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Working with convention bureaux

A convention bureau is a destination’s marketing body, and its main focus or purpose is to increase the number of events, conferences and meetings held in the destination – whether a city, a region or a country. The local convention bureau is the natural starting point for anyone who wants to…

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Working with airlines and ground transport operators

The airline world has been living with dramatic change for at least the last couple of decades: gyrating fuel prices; mergers and bankruptcies; the maturation of low-cost carriers in all parts of the world; the emergence of new regional powerhouses who are playing an increasingly global role; the…

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Negotiating with hotels

Most hotels have limited experience of dealing with associations and are more familiar with corporate meetings and intermediary agencies, whose needs and buying behaviour can be very different from those of association planners. Many buyers in the association world have limited experience of…

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Crisis Management for Meetings

The objective of crisis management is to develop structured solutions to crisis and emergency situations by allocating and utilizing effective resources to ensure minimal impact to people, reputation and assets in this order of priority. Below are seven points that should be considered given the…

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Working with Meetings Management Companies

This publication is designed to help associations understand the differences between Association Management Companies (AMCs), Professional Congress Organisers (PCOs), Destination Management Companies (DMCs) and other agencies dealing with association meetings, and the many different options for…

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International association meetings: bidding and decision-making

The annual congress or convention of an international association plays a massively significant role in the life of that organisation. It is typically the only time when a large proportion of the members of the association physically gather together; the only time when the association is at the…

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Contracting with major congress & convention venues

The terms used to describe meetings and exhibition venues vary around the world. They may be congress, conference or convention centres, exhibition centres, or a combination of both. The common factor, with respect to this guide, is that the venues work on an international basis – and so…

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Ambassador Programme Publications

Everything ICCA members need to know about using local champions to build success in the international association meeting sector. ICCA Has developed two publications: Congress Ambassador Programmes and The Motives of Ambassadors in Bidding for International Meetings and Events. 1. Congress…

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